I am working on a project to optimize customer support and I am considering modern technologies as a basis. Cloud call centers seem promising, but I would like to back this up with specific data and examples. It would be great if someone could share useful articles or blogs on this topic.
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I was having trouble tracking my phone repair status, but the Authorised Service Center new AI-powered chat support gave me instant updates and even sent me repair photos. Way better than waiting on hold for calls like before!